Reports related to Sutherland Global Services

• Sutherland - CMS in Retail and CPG

  Jun 17, 2016 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in CMS in retail and CPG. [...]

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• Sutherland Global Services - Customer Management Services

  Mar 01, 2016 | Vendor Analysis by Ivan Kotzev

  Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York.  [...]

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• Sutherland - CMS in High Tech

  Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst

  Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries.  [...]

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• Sutherland Global Services - CMS in Healthcare (Payer and Provider Support)

  Jun 08, 2015 | Vendor Analysis by NelsonHall Analyst

  Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~32k globally, and operates ~33 contact centers in ten countries. [...]

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• Sutherland - WAHA Services

  Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

  Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...]

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• Sutherland and Global Network Communications Organization - Transformational CMS

  Oct 01, 2014

  NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]

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• Sutherland and Global Network Communications Organization - Transformational CMS

  Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]

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• Sutherland and U.S. Telco client - Transformational CMS

  Oct 01, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Sutherland and U.S. Telco client - Transformational CMS

  Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]

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• Sutherland - CMS in Telecommunications/Cable/Satellite

  Jul 29, 2014 | Vendor Analysis by NelsonHall Analyst

  Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...]

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