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Concentrix - Marketing BPS
Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix began providing marketing BPS in 2007 with a large Korean multinational high-tech client; services included digital content management and translation. This offering has now expanded to include digital marketing strategy, interactive design, digital asset management, campaign management, social media support, analytics and sales enableme [...]view this reportdownload abstractHGS - Marketing BPS
Jul 13, 2015 | Vendor Analysis by NelsonHall Analyst
Hinduja Global Services (HGS) began its operations as Hinduja TMT in Bangalore in 2000. Its first client was a Fortune 100 U.S. based healthcare insurer for which Hinduja TMT was providing claims adjudications work. [...]view this reportdownload abstractWNS - Transformation in Insurance
Jul 10, 2015 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities for transformation in insurance BPS. WNS is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis. [...]view this reportdownload abstractEGS - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]view this reportdownload abstractEXL - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...]view this reportdownload abstractSitel - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...]view this reportdownload abstractTeleperformance - CMS in Healthcare (Payer and Provider Support)
Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...]view this reportdownload abstractBPS Opportunities in the Pharmaceuticals Sector: 2015
Jul 02, 2015 | Market Analysis by John Willmott
NelsonHall's "BPS Opportunities in the Pharmaceuticals Sector: 2015" report is a comprehensive market assessment report designed for: Sourcing managers investigating sourcing developments within the pharmaceuticals sector Vendor marketing, sales and business managers developing strategies to target business process service (BPS) opportunities with [...]view this reportdownload abstractTargeting CMS in the Healthcare Sector (Payer and Provider Support)
Jun 30, 2015 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of customer management services in the healthcare sector consists of 62 pages. [...]view this reportdownload abstractSykes - CMS in Healthcare (Payer and Provider Support)
Jun 24, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]view this reportdownload abstract