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Targeting Managed Service Programs
Nov 11, 2014 | Market Analysis by Elizabeth Rennie
NelsonHall's market analysis of the Managed Service Programs industry and trends consists of 82 pages. [...]view this reportdownload abstractHinduja Global Solutions (HGS) - Healthcare Provider BPO
Nov 06, 2014 | Vendor Analysis by NelsonHall Analyst
HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services. [...]view this reportdownload abstractTata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...]view this reportdownload abstractAlorica - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]view this reportdownload abstractMinacs - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]view this reportdownload abstractTranscom - CMS in Telecommunications/Cable/Satellite
Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst
Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]view this reportdownload abstractCSS Corp. and International Telco - Transformational CMS
Oct 22, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...]view this reportdownload abstractCSS Corp. and International Telco - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...]view this reportdownload abstractCSS Corp. and U.S. High-Tech client - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]view this reportdownload abstractCSS Corp. and U.S. High-Tech client - Transformational CMS
Oct 22, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]view this reportdownload abstract