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• Firstsource - Social Media Services

  Feb 07, 2014 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...]

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• Firstsource - Customer management services

  Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services and consists of 8 pages. [...]

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• Infosys - CMS in Retail Banking

  Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst

  Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981 in Pune, becoming a public limited company in India in 1992, and being listed on the NASDAQ in 1999. [...]

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• Civica - Public Sector Shared Services BPO

  Feb 05, 2014 | Vendor Analysis by NelsonHall Analyst

  U.K. headquartered Civica is primarily a software and IT services provider to the public sector, with a growing BPO services business. [...]

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• Wipro - CMS in Retail Banking

  Feb 05, 2014 | Vendor Analysis by NelsonHall Analyst

  Wipro is a publicly-held company headquartered in Karnataka, India. Wipro is a global technology, consulting and operations outsourcing services company. It entered the BPO space with the acquisition of Spectramind in 2002-2003 and has retained a strong focus on customer management services (CMS) within its BPO business. [...]

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• Maximus - Public Sector Shared Services BPO

  Feb 04, 2014 | Vendor Analysis by NelsonHall Analyst

  U.S. headquartered Maximus has been providing industry-specific BPO services to government agencies since it was founded in 1975. The company operates in two business segments: Health services Human services. [...]

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• Procurement BPO Market Forecast: 2013 - 2017

  Jan 31, 2014 | Market Analysis by Rachael Stormonth

  NelsonHall's "Procurement BPO Market Forecast: 2013-2017" consists of 16 pages. [...]

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• Process Based Capital Markets BPO Market Assessment and Forecast

  Jan 29, 2014 | Market Analysis by Andy Efstathiou

  This analysis of the global market for process-based capital markets BPO services consists of 82 pages. [...]

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• Expert Global Solutions (EGS) - CMS in Retail Banking

  Jan 28, 2014 | Vendor Analysis by NelsonHall Analyst

  EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...]

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• Targeting Multi-Channel CMS

  Jan 27, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis for outsourced multi-channel CMS consists of 73 pages. [...]

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