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  Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]

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• Sitel - CMS in Retail Banking

  Feb 17, 2014 | Vendor Analysis by NelsonHall Analyst

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]

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• Sitel - Multi-Channel CMS

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  SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]

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• Sitel - Social Media Services

  Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Sitel - Customer Management Services

  Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Management Services. Sitel is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Sitel - Social Media Services

  Aug 12, 2011 | Vendor Analysis by NelsonHall Analyst

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