Reports related to Sutherland Global Services

• Sutherland Global Services - Multi-Channel CMS

  Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst

  Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]

  view this reportdownload abstract

• Sutherland Global Services - Customer management services

  Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Customer Management Services. Sutherland is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

  view this reportdownload abstract

• Sutherland Global Services - Order-to-Cash

  Mar 20, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in O2C outsourcing services. Sutherland is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

  view this reportdownload abstract