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Jul 13, 2015, by Rachael Stormonth
On July 3, Infosys announced it has been awarded a multi-year application development and management (ADM) services contract by Allied Irish Banks (AIB). As a strategic partner to AIB, Infosys will:
Provide application development and management, and transformation and innovation services
Set up a 200-seat facility in Dublin to house staff who will be transferring from [...]
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May 28, 2015, by NelsonHall Analyst
Two common themes in the marketing collateral of vendors providing Customer Management Services (CMS) are the use of analytics and transformation.
For analytics, a popular claim is the use of big data for predictive modeling within contact centers. But is it really happening? The reality is that, while certain vendors are using data for simple predictive modeling, this is still a distinct[...]
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Mar 31, 2015, by NelsonHall Analyst
Demand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways.
The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]
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Feb 09, 2015, by Rachael Stormonth
Accenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed.
The acquisition will enhance Accenture’s digital capabilities in analytics, cloud and mobility for federal agencies. It also will add agile delivery expertise. Agilex br[...]
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Feb 05, 2015, by NelsonHall Analyst
By Amy Gurchensky, Liz Rennie and Gary Bragar
With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]
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Jan 19, 2015, by Gary Bragar
By Amy Gurchensky, Liz Rennie, Gary Bragar
2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth.
MPHRO driven by continued shift to cloud-based platforms
The Multi-Process HRO (MPHRO) market will grow with a mi[...]
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Jan 14, 2015, by Dominique Raviart
NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Application Outsourcing (AO) services.
This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through Nel[...]
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Dec 19, 2014, by Rachael Stormonth
Accenture Q1 FY 2015 results are out today: 7.3% reported net revenue growth to $7,896m, operating margin at 15.0%. Full details are here.
Accenture CEO Pierre Nanterme opened the analyst call referring to an “excellent” first quarter and saying “I am extremely pleased with our results”.
And here’s why:
The 10% topline growth in local currency is the best [...]
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Oct 31, 2014, by Gary Bragar
As reported in NelsonHall’s 2014 RPO market analysis, with a global shortage of talent predicted for the foreseeable future, RPO buyers will continue to seek specialists to attract candidates through the use of social networks and to create a pipeline of passive candidates (i.e. talent communities) to improve speed, quality of hire and retention of talent.
Nine out of 10 companies in the [...]
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Oct 16, 2014, by Andy Efstathiou
NelsonHall recently attended Accenture’s annual analyst meet in New York City. We had the opportunity to discuss operations (BPO and IT infrastructure management) market initiatives, a major focus area for Accenture, representing $6bn in revenues (~20% of total revenues), with Accenture executives.
Accenture and is betting heavily on “Digital” to create the “new Accentur[...]
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Oct 16, 2014, by Rachael Stormonth
Accenture’s recent analyst event in New York was essentially a platform for it to showcase capabilities which it believes are key differentiators, both in terms of its attributes and also highlighting some areas of its portfolio which position it well for current and future profitable growth. The tone throughout was bullish re current and future performance - and recent performance supp[...]
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Aug 22, 2014, by Rachael Stormonth
In a case that has been unfolding for several years now, and which heated up in early May, Accenture on August 1 assumed responsibility for administering Medicaid claims in the state of Texas. Accenture’s first award as a state’s primary fiscal agent was announced in the wake of a dispute between Texas and Xerox over its process for reviewing Medicaid dental c[...]
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Aug 04, 2014, by Gary Bragar
In addition to providing assessments of MPHRO vendor capability, the NelsonHall Evaluation and Assessment Tool (NEAT) for MPHRO, published July 29, 2014, http://bit.ly/1uDunOq supports an analysis of customer satisfaction within MPHRO by service line. Based on client interviews conducted globally covering vendors providing MPHRO across all regions, the analysis covers satisfaction within the [...]
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Aug 01, 2014, by NelsonHall Analyst
NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in multi-process HR outsourcing (MPHRO).
The MPHRO tool is available to NelsonHall clients and is also available for a limited period free-of-charge to strategic sourcing managers.
In addition to a comparison of overall ve[...]
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Jul 10, 2014, by Gary Bragar
Per NelsonHall’s learning BPO market analysis and concurrent client interviews conducted as part of the NelsonHall Evaluation and Assessment Tool (NEAT), both providers and buyers (current and prospective), will be pleased to know that learning BPO is largely meeting and exceeding client expected benefits in six out of seven criteria sought by clients.
Based on interviews with LBPO client[...]
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Jul 02, 2014, by Gary Bragar
NelsonHall’s annual HRO Market Forecast, 2014-2018, provides a forecast for the global HR BPO market by service line and geography. It includes:
The HR BPO market size for 2013 and the forecast through 2014 to 2018
The HR BPO market size and forecast for North America, specifically covering the U.S. and Canada; EMEA including U.K., France, Germany, Italy, Nordics &[...]
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Jun 27, 2014, by Gary Bragar
Provision of analytics is important for Learning BPO (LBPO) providers to be able to demonstrate ROI for clients. The late Don Kirkpatrick, who passed away in May at age 90, developed back in the 1950s four levels to evaluate learning effectiveness. Taking a look at these levels, starting with the lowest:
Reaction; evaluation about how the participants felt about[...]
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Jun 18, 2014, by Gary Bragar
Per NelsonHall’s HR Outsourcing Confidence Index (HROCI), around one third of HRO contracts signed in Q4 2013 were for services in multiple countries. There were multi-country deal signings across all HRO service lines, the highest number being in RPO and payroll.
RPO
In 2013 nearly one third of all deal signings were multi-country, up from a quarter in 2010. M[...]
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Jan 22, 2014, by Gary Bragar
NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Learning BPO.
The Learning business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/sourcing-expertise/hr-outsourcing/ and is also available for a limited period free-of-charge[...]
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Dec 20, 2013, by Rachael Stormonth
Accenture reported its Q1 FY 2014 results yesterday (for full details see http://research.nelson-hall.com/search/?avpage-views=article&searchid=8635&id=201593&fv=2).
Although net revenues of $7.36bn were above prior guidance ($7.00-7.30bn, assuming a negative FX impact of 1%), CEO Nanterme referred to the quarter’s performance as being “in line with expectations&quo[...]