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You are here: Home > Sourcing Expertise > BPO Market Development > Energy & Utilities

Energy & Utilities

Insightful analysis of Energy & Utilities. The Energy & Utilities program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Track the pattern of service adoption by monitoring Energy & Utilities contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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featured research
in Energy & Utilities:

Operational Transformation & BPS Requirements – Energy
Jul 15, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 energy enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Utilities
Jun 11, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 utilities enterprises carried out by NelsonHall. [...]
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Impact of Economic Downturn on the Energy Sector
Aug 26, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Energy sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Utilities Sector
Aug 19, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Utilities sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
view this report download abstract
COVID-19 Recovery in the Energy Sector
Nov 02, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on the Energy Sector consists of 11-pages. The report focuses on COVID-19 recovery on Energy sector globally. [...]
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Market forecasts:

Global BPS Market Forecast: 2025 - 2029
Jun 26, 2025 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2025-2029” consists of 284 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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Global BPS Market Forecast: 2024 - 2028
Jul 09, 2024 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2024-2028” consists of 284 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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featured blog posts on
Energy & Utilities:

BPO Becomes More Strategic in 2014

Jan 01, 2014, by John Willmott

BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

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Operational Vision Supplants IT Vision with BPO 5.0

Jan 01, 2014, by John Willmott

The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

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Wipro Q2 FY 2014 Results: Signs of Progress

Oct 22, 2013, by Rachael Stormonth

Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

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latest blog posts on
Energy & Utilities:

BPO Becomes More Strategic in 2014

Jan 01, 2014, by John Willmott

BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

read post
Operational Vision Supplants IT Vision with BPO 5.0

Jan 01, 2014, by John Willmott

The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

read post
Wipro Q2 FY 2014 Results: Signs of Progress

Oct 22, 2013, by Rachael Stormonth

Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

read post

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