Vendor Analysis
published on Mar 24, 2013
Report Overview:
This NelsonHall vendor assessment analyzes WNS's offerings and capabilities in Retail Banking BPO. WNS is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for WNS is a comprehensive assessment of WNS's Retail Banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS's Retail Banking BPO offerings, capabilities and market and financial strengths including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
WNS's Retail Banking BPO services (RB BPO) are focused on account opening/closing, exception management, due diligence and consumer/bank support.
WNS Retail Banking BPO delivers services from eight delivery centers in 4 countries:
- India: Gurgaon, Bangalore, Nasik, Vizag and Mumbai
- Sri Lanka
- Philippines
- South Africa.
WNS targets tier-one banks globally.