Vendor Analysis
published on Apr 15, 2013
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Report Overview:
This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in Retail Banking BPO. EXL is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for EXL is a comprehensive assessment of EXL's Retail Banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of EXL's Retail Banking BPO offerings, capabilities and market and financial strengths including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
Key target business lines for EXL's Retail Banking BPO are:
- Mortgage and lending
- Cards (primarily issuing)
- Payments
- Deposits
EXL's Retail Banking BPO delivers services from five delivery centers:
- Noida
- Gurgaon
- Pune
- Kolchi
- Bangalore
EXL's primary targets are:
- Regional banks in the U.S.
- Global banks
- Global payments services vendors
- Existing clients of EXL's transformation services.