Vendor Analysis
published on Nov 23, 2015
Report Overview:
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984.
Who is this Report for:
NelsonHall’s CMS in high tech industry sector profile on Concentrix is a comprehensive assessment of Concentrix’s high tech sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the high tech sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s high tech sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the company’s strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company’s CMS high tech sector customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s high tech sector CMS offerings and key service components
- Analysis of the company’s delivery organization including the geography of delivery locations used for CMS high tech sector clients.
Key Findings & Highlights:
It provides customer care, technology, analytics, process optimization, and business improvements for its clients. Concentrix has operations in 24 countries, and has ~54k employees supporting clients in ~40 languages. Concentrix supports the following industries: banking and financial services, healthcare and pharmaceutical, insurance, technology, consumer electronics, retail and e-Commerce, government and public sector, media and communications, automotive and travel, transportation, and tourism.
NelsonHall estimates that Concentrix has ~11k dedicated agents supporting its CMS high tech clients from its global delivery centers.
Concentrix provides a range of offerings to the high tech sector, including:
- Customer care
- Community forum moderation
- Sales
- Technical support
- Parts management
- Renewals management
- Warranty support
- Analytics.