DEBUG: PAGE=domain, TITLE=Mortgage & Loan,ID=1442,TEMPLATE=subprogram
toggle expanded view
programcode = BANMAL
programid = 159
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Mortgage & Loan:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Mortgage & Loan

Track the pattern of service adoption by monitoring Mortgage & Loan contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Concentrix - CMS in High Tech

Vendor Analysis

by NelsonHall Analyst

published on Nov 23, 2015

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984. 

Who is this Report for:

NelsonHall’s CMS in high tech industry sector profile on Concentrix is a comprehensive assessment of Concentrix’s high tech sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the high tech sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s high tech sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s CMS high tech sector customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s high tech sector CMS offerings and key service components
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS high tech sector clients. 

Key Findings & Highlights:

It provides customer care, technology, analytics, process optimization, and business improvements for its clients. Concentrix has operations in 24 countries, and has ~54k employees supporting clients in ~40 languages. Concentrix supports the following industries: banking and financial services, healthcare and pharmaceutical, insurance, technology, consumer electronics, retail and e-Commerce, government and public sector, media and communications, automotive and travel, transportation, and tourism.

NelsonHall estimates that Concentrix has ~11k dedicated agents supporting its CMS high tech clients from its global delivery centers.

Concentrix provides a range of offerings to the high tech sector, including: 

  • Customer care
  • Community forum moderation
  • Sales
  • Technical support
  • Parts management
  • Renewals management
  • Warranty support
  • Analytics.

Login to get full access:

close