Vendor Analysis
published on Oct 30, 2017
Report Overview:
This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in Next Generation Payroll Services.
Who is this Report for:
NelsonHall’s Payroll Services vendor assessment for IBM is a comprehensive assessment of IBM’s payroll services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
- HR and payroll decision makers.
Scope of this Report:
The report provides a comprehensive and objective analysis of IBM’s next generation payroll services offering, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
IBM Cognitive Process Services (IBM), headquartered in Armonk, New York, provides a range of back-office and industry-specific outsourcing services through its Global Business Services (GBS) business segment.
GBS’ Talent and Engagement (T&E) segment includes the following offerings:
- HR transformation and optimization: helps develop and sustain a highperforming HR function to drive enhanced organizational outcomes
- Talent acquisition and optimization: solutions and services to target, recruit, and hire talent; compensate fairly; and manage performance
- Talent development and optimization: strategy and implementation of continuous personalized learning
- Talent analytics and cognitive HR: analytic insights and personalized employee experiences that support transformative solutions across the HR lifecycle
- Cloud HCM: supports the transformation of the employee and manager experience as organizations shift to cloud based HR platforms
- Talent experience and engagement: designs and delivers engaging employee experiences to enhance business results and the client experience
- Digital change management: contemporary methodologies and tools backed by behavioral science and analytics to help clients shape, plan, and execute business change initiatives.
IBM offers a fully managed payroll outsourcing model, delivering ~8.1m payslips annually to ~620k client employees globally.
Payroll services are offered as standalone or as part of broader multiprocess HR services; ~25% of its payroll clients are standalone, with ~75% being delivered with at least one other HR service, most commonly contact center and workforce management.