Vendor Analysis
published on Apr 17, 2013
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Retail Banking BPO. Genpact is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for Genpact is a comprehensive assessment of Genpact's Retail Banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact's Retail Banking BPO offerings, capabilities and market and financial strengths including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
Genpact's Retail Banking BPO services are focused on account opening/closing, exception management and due diligence.
Genpact has Retail Banking BPO delivery centers in the following countries:
- India
- U.S.
- Mexico
- Guatemala
- Philippines
- China
Genpact's primary targets are:
- Global tier 1 banks
- Regional banks
- Suppliers to local banks
- Auto finance companies.