John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Apr 28, 2010
HCL has ~750 personnel deployed on collections services, of whom ~500 delivering B2B collections services. Services are delivered from Chennai (2 centers) and Noida (2 centers).
