John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Mar 20, 2012
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in O2C outsourcing services. Sutherland is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs.
NelsonHall's F&A outsourcing profile on Sutherland is a comprehensive assessment of Sutherland's O2C outsourcing offerings for organizations and capabilities designed for:
The report provides a comprehensive and objective analysis of Sutherland's O2C outsourcing offerings, capabilities and market and financial strengths including:
Sutherland is a relatively recent entrant into the O2C and F&A BPO market, initially forming a BPO partnership in 2008 with airline revenue accounting software provider, Mercator in the U.A.E. and growing its O2C client base in the airline sector. Its O2C services span the entire O2C cycle.
In 2010, Sutherland acquired an FAO delivery center from Convergys adding to its onshore delivery capability in Tulsa, U.S. In the same year it acquired Adventity, an Indian servicing the banking, airline and travel sectors.
Sutherland has seen rapid growth of its F&A BPO business in the past four years and can point to a healthy roster of O2C clients that it serves in multiple geographies.
The majority of Sutherland's clients purchase their O2C services on a standalone basis.
