John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Apr 15, 2012
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in O2C outsourcing services. Firstsource is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs.
NelsonHall's F&A outsourcing profile on Firstsource is a comprehensive assessment of Firstsource's O2C outsourcing offerings for organizations and capabilities designed for:
The report provides a comprehensive and objective analysis of Firstsource's O2C outsourcing offerings, capabilities and market and financial strengths including:
Firstsource has created dedicated centers of expertise for its three primary service lines; Collections, Customer Management Services (CMS) and Document Management.
The primary focus of Firstsource's O2C service lies with first and third party collections activities.
Firstsource's U.S. based O2C clients are predominantly from the healthcare sector and the BFSI sector, (with credit card issuers prominent amongst them, including Barclaycard, CapitalOne and Bank of America).
The U.K. market remains the growth engine for Firstsource's O2C business, with Barclaycard continuing to ramp up and BFSI and Telecoms sector clients expanding the scope of their existing credit card collections, or revenue cycle management contracts.
