John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Dec 18, 2012
This NelsonHall vendor assessment analyzes HP Enterprise Services (HP ES) offerings and capabilities in multi-process finance & accounting outsourcing (MP FAO) services. HP is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's MP FAO industry analysis.
HP ES is a division of HP Group, which generated fiscal 2012 net revenues, for the period ended October 31, 2012, of $120.4bn.
NelsonHall's multi-process F&A BPO (MP FAO) Vendor Assessment for Genpact is a comprehensive assessment of Genpact's MP FAO offerings and capabilities designed for:
The profile provides a comprehensive and objective analysis of HP's MP FAO offerings, capabilities, and market and financial strength, including:
HP Enterprise Services (HP ES) earliest multi-process F&A BPO (MP FAO) contract was signed in 2004, a 10-year, $750m contract with British Columbia's Ministry of Provincial Revenue.
In the period up to HP's 2008 acquisition of EDS, HP ES was awarded MP FAO contracts by Molson Coors and Nestle amongst others. Its largest single client is a logistics provider, headquartered in Germany.
HP ES has gradually expanded its F&A BPO client base, and currently supports ~19 MP FAO Clients.
There is now new clarity around HP's commitment to BPO and to F&A BPO in particular, which has been identified as a high priority revenue stream for the services business. HP has made significant investments in business intelligence and analytics tools that can be deployed in the F&A space. In addition HP continues to develop its third party and proprietary tools such as Newgen (A/P workflow) to address capability gaps in its delivery portfolio.
