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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Sep 14, 2013
This NelsonHall vendor assessment analyzes Serco's FAO offerings and capabilities in the TTL sector. Serco is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector.
Serco is a U.K. headquartered IT and BPO services Company employing 122,000 FTEs and generating revenues of $7.6bn in 2012.
Serco Global Services (SGS), the BPO business of Serco, was created in 2011 and provides front and back office BPO services to public and private sector companies.
NelsonHall's Vendor Assessment for Serco is a comprehensive assessment of Serco's FAO offerings and capabilities in the Travel, Transport & Logistics (TTL) sector. The report is designed for:
The profile provides a comprehensive and objective analysis of Serco's FAO offerings, capabilities, and market and financial strength with regard to the TTL sector, including:
Serco's finance and accounting outsourcing (FAO) capabilities were acquired as part of the 2011 acquisition of Intelnet.
Serco supports its FAO clients in the TTL sector from three delivery centers in India - two based near Mumbai (Goregaon and Thane) and one located near New Delhi in Gurgaon. These centers serve both Serco's national and international TTL clients.
The delivery centers located in Goregaon and Thane near Mumbai predominantly serve the travel sector and have become Serco's travel CoE. These centers, previously belonging to the captive operations of the Travelport Group (Travelport ISO) were acquired in December 2007 by Intelenet. The Travelport ISO provided voice and FAO services to Travelport group companies including Gullivers Travel Associates, which remains a Serco client although recently sold by Travelport to Kuoni.
