John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
meet & followOnly NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.
To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
Track the pattern of service adoption by monitoring F&A & Supply Chain Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Sep 16, 2013
This NelsonHall vendor assessment analyzes TCS's FAO offerings and capabilities in the TTL sector. TCS is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector.
Tata Consultancy Services Ltd. (TCS) was formed in 1968 and is headquartered in Mumbai, India. Originally a captive provider to The Tata Group, India's largest private business conglomerate, TCS is a publically listed IT services, consulting and BPO organization employing ~276,000 FTEs and generating revenues for the period ended March 31, 2013 of $11.6bn.
NelsonHall's Vendor Assessment for TCS is a comprehensive assessment of TCS's FAO offerings and capabilities in the Travel, Transport & Logistics (TTL) sector. The report is designed for:
The profile provides a comprehensive and objective analysis of TCS's FAO offerings, capabilities, and market and financial strength with regard to the TTL sector, including:
TCS' association with the TTL sector and specifically the airline sector dates back over 21 years. In 1992, Tata acquired an initial 24.9% share in Swissair's captive revenue accounting center, creating a joint venture, Airline Financial Support Services Pvt. Ltd. (AFS).
In May 2003 TCS acquired the remaining shares in AFS, following the collapse of Swissair, with AFS becoming TCS' center of excellence for the airline and hospitality industry. Since 2003 AFS has provided passenger and cargo revenue accounting services, including interline billing and frequent flyer program administration. AFS customers have included Tyrolean Airlines, Sabena, Austrian Airlines, Lauda Air, Malmoe Aviation and Loyalty Gate (which managed the TravelClub frequent flyer program for SWISS and was later sold to ICLP). AFS is now fully integrated within TCS and has ceased to exist as a separate entity.
At present 25% of TCS' TTL client base outsource F&A processes to TCS.
