John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Sep 17, 2013
This NelsonHall vendor assessment analyzes WNS's FAO offerings and capabilities in the TTL sector. WNS is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector.
WNS was established in 1996 in Mumbai as the captive back-office shared services center of British Airways (BA), the U.K.'s largest airline.
NelsonHall's Vendor Assessment for WNS is a comprehensive assessment of WNS's FAO offerings and capabilities in the Travel, Transport & Logistics (TTL) sector. The report is designed for:
The profile provides a comprehensive and objective analysis of WNS's FAO offerings, capabilities, and market and financial strength with regard to the TTL sector, including:
BA remains a top 5 WNS client, supported by ~1,000 FTEs, of which ~300 FTEs provide FAO services from WNS' Mumbai and Pune delivery locations. In October 2011, BA awarded WNS a 2-year multi-process F&A BPO (MP FAO) contract extension to January 2014.
WNS provides FAO services to clients across the TTL sector. Whilst the airline industry makes up the largest group of clients (~50%), WNS also supports Global Distribution Systems (GDS) providers, On-line Travel Agents (OTA) as well as logistics providers and ocean freight companies.
