John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Aug 22, 2014
This NelsonHall vendor assessment analyses EXL's F&A BPO offerings and capabilities in the financial services sector. EXL is one of a number of F&A outsourcing services companies analysed as part of NelsonHall's comprehensive industry-analysis programs.
NelsonHall's Vendor Assessment for EXL is a comprehensive assessment of EXL's Finance & Accounting BPO offerings and capabilities in the financial services sector. This report is designed for:
This report provides a comprehensive and objective analysis of EXL's F&A BPO offerings, capabilities, and market and financial strength with regard to the FS sector, including:
EXLService (EXL) is a BPO and consulting services provider headquartered in New York. EXL employed ~22k FTEs as of December 31, 2013, and generated revenues of $478.5m.
Key industries served by EXL are the insurance, healthcare, utilities, banking and financial services, and travel and logistics sectors. EXL predominately provides finance and accounting outsourcing services offshore, with five delivery centers in India, two in North America and two in Europe. In terms of target geographies, the majority of EXL's clients are U.S. based. Approximately 75% of FAO revenues in the FS sector are generated with North American headquartered customers, ~20% are generated with European clients and the remaining 5% in APAC.
