Vendor Analysis
published on Oct 16, 2024
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Finance and Accounting Transformation
Who is this Report for:
NelsonHall’s finance and accounting transformation from RPA to GenAI profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of finance and accounting services with a focus on AI and GenAI capabilities and identifying vendor suitability for finance and accounting services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in finance and accounting services focusing on the GenAI capabilities.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s finance and accounting transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments with a focus on GenAI capabilities within F&A
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Genpact offers services for customer care, finance and accounting, risk and compliance, sales and commercial, sourcing and procurement, sustainability, supply chain, and trust and safety. It employs ~120,000 professionals globally. F&A services is one of Genpact's core offerings and a key strategic area, and the company has ~20 years of experience offering these services. Genpact positions its F&A services as one of the largest in the industry, focusing on integrated domain, technology, and data capabilities to support the CFOs.
NelsonHall estimates that ~52,000 finance and accounting FTEs support Genpact's clients in managed services, reporting and analytics, advisory, and technology services. Genpact delivers P2P, O2C, and R2R services across ~320 clients, focusing on innovation such as granted patents in FP&A, zero-touch processing across P2P, and cashflow AI in R2R. The company is also heavily focused on augmenting these process areas with industry-specific offerings such as deduction control towers with ML-based validation for consumer goods, healthcare, and manufacturing industries.
One of the major focus areas for Genpact is to complement its F&A offerings with industry-specific capabilities, which will continue to be a major focus area. Genpact has repositioned its F&A offerings with an AI-first approach encompassing measurable value-led transformation while leveraging AI capabilities. This repositioning of AI-first is a shift from the company’s focus on process excellence to F&A operations in recent years. Another significant aspect of Genpact's F&A offering includes leveraging partnerships and their ecosystem to complement existing offerings and offer digital accelerators. Genpact continues to expand its F&A capabilities and offerings and has recently invested significantly in improving its partnerships, digital capabilities, and IP.