latest market analysis
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Managed Services: Transforming the Financial Services Industry
Oct 30, 2020 | Market Analysis by Andy Efstathiou
NelsonHall's market analysis 'Managed Services: Transforming the Financial Services Industry' consists of 90 pages. [...]view this reportdownload abstract
NEAT analysis:
Banking Managed Services 2020
Published on: December 2, 2020 by Andy EfstathiouLatest Banking Automation Market Forecast
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3 Key Growth Segments for Banking ITS & BPS in 2021
Dec 18, 2020, by Andy EfstathiouBanks will spend 2021 pursuing different aspects of three key initiatives that have become more important since the advent of COVID-19. The first is process automation, which has become more important but needs to increase its delivery effectiveness. The second, work-from-home (W[...]
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Banks Accelerate Efforts to Digitalize Operations to Deliver Customized Experiences
Oct 14, 2020, by Andy EfstathiouI recently participated in a webinar panel during the Consumer Banking Association conference with Genpact and TD Bank. The panel topic was Genpact: Turning Crisis into Opportunity for Consumer Banking, and it addressed three core topics: The global health and economic crises hav[...]
-
Genpact’s Agile Approach to Collections to Support Scaling Operations
Jun 12, 2020, by Andy EfstathiouThe past decade since the global financial crisis (GFC) has been good for the lending industry. Loan delinquencies in the U.S. reached their highest level after the GFC in the first quarter of 2010 at 7.4% of commercial bank loan portfolios. Since then, loan delinquencies have fallen t[...]
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Update: How COVID-19 is Impacting the Financial Services Industry
Apr 21, 2020, by Andy EfstathiouThis is an update on my last blog on the impact of COVID-19 on the financial services industry. Since then, I have interviewed many more industry executives both at banks and at operations services vendors. Industry responses are still muted, but clear signs are emerging that bank[...]
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