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NEAT reports results:
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Retail Banking BPS
Aug 02, 2016 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering industry-specific business process services (BPS) to the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Deposits, Payments, and Loans. Vendors evaluated are Atos, Avaloq, Capgemini, Capita, Cognizant, Concentrix, Fidelity Information Services, Firstsource, Genpact, HCL Technologies, Hexaware, Infosys, NIIT, SLK, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing
Jul 26, 2016 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in specific focus areas (market segments) including Digital Focus, Consulting Focus, Efficiency Focus, Pure-Play Focus, and Transformation Focus. Vendors evaluated are: Accenture, Amdocs, Atos, Capgemini, Ciber, Cigniti, Cognizant, CSC, CSS Corp, Dell Services, Hexaware, IBM, Infosys, L&T Infotech, Mindtree, NIIT Technologies, NTT Data, Olenick & Associates, QA Infotech, Qualitest Group, SQS, TCS, Tech Mahindra, and Virtusa Polaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud-Based HR Services
Jun 28, 2016 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR outsourcing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on services based on Workday and SAP SuccessFactors. Vendors evaluated are ADP Employer Services, Aon Hewitt, Capgemini, Ceridian, HCL Technologies, HP Enterprise Services, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, Tata Consultancy Services, Wipro, WNS Global Services, Xerox Services, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Process HRO
Jun 28, 2016 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HRO (MPHRO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on Streamlined HR Process Capability, Multi-Country Standardization Capability, and HR BPaaS Capability. Vendors evaluated are ADP, Aon Hewitt, Ascender, Capgemini, Capita, Genpact, HCL,HP Enterprise Services, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, Xerox Services, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO
Jun 07, 2016 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Candidate Focus, Talent Management Focus, and Global/Multi-Country Focus. Vendors evaluated are ADP RPO, Allegis Global Solutions, Alexander Mann Solutions (AMS), Capita, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup Solutions, People Science, PeopleScout, PeopleStrong, Pontoon, Randstad Sourceright, RTM, Seven Step RPO, WilsonHCG, and Yocto. To find out more, contact Guy Saunders at [email protected].[read more] -
Customer Management Services
May 04, 2016 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services (CMS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue increase, cost take-out, and customer experience improvement. Vendors evaluated are: Aegis, Alorica, Capita, Concentrix, CSS Corp, EGS, Firstsource, HGS, HP Enterprise Services, Intelenet Global Services, Minacs, Sutherland, Sykes, Tech Mahindra, Teleperformance, TeleTech, Transcom, Transcosmos, Webhelp, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Internet of Things
Apr 06, 2016 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IoT services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on IoT application services, secure IoT infrastructure, and for new business model development. Vendors evaluated are Accenture, Atos, CGI, CSS Corp, Dell, HCL Technologies, PTC, Tata Consultancy Services, Tech Mahindra, Virtusa Polaris, Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management BPS
Feb 25, 2016 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Wealth & Asset Management Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Admin & Support, Pre-Investment, and Post-Investment. Vendors evaluated are Avaloq, Capgemini, Capita, Cognizant, EXL, FIS, Genpact, HCL, Hexaware, Infosys, Mphasis, NIIT Technologies, TCS, Tech Mahindra, Tieto, WNS, and Xchanging. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer
Jan 04, 2016 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Healthcare Payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated include Cognizant, Concentrix, CSC, Dell, EXL, Genpact, Hewlett Packard Enterprise, HGS, Infosys, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Transformation Services
Dec 16, 2015 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as IT Operations Focus, Digital Focus, and Cost Conscious Focus. Vendors evaluated include Accenture, Atos, CGI, Cognizant, CSC, CSS Corp, Dell, Happiest Minds, HCL Technologies, IBM, iGate, NIIT Technologies, Sopra Steria, Tata Consultancy Services, Tech Mahindra, Unisys, and Virtusa Polaris. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Hi-Tech
Nov 23, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Hi-Tech sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased quality, technical support, and cost reduction. Vendors evaluated are Alorica, Concentrix, CSS Corp, Expert Global Solutions (EGS), HGS, Minacs, Sitel, Sutherland, Sykes, Teleperformance, TeleTech, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
MSP
Nov 11, 2015 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Service Programs (MSP). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on Talent Management and Multi-Country MSP. Vendors evaluated include Advantage xPO, Alexander Mann Solutions, Allegis Global Solutions, Capita, DCR Workforce, Hudson, KellyOCG, Pontoon Resource Solutions, Rethink Talent Management, TAPFIN, and Volt. To find out more, contact Guy Saunders at [email protected].[read more] -
Analytics & Reporting BPS
Nov 05, 2015 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Analytics & Reporting business process services (A&R BPS) in the retail banking, capital markets, and financial industry. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on the areas of Reporting, Analytics, and Compliance. Vendors evaluated include Cognizant, EXL, Firstsource, Genpact, HCL Technologies, iGate, NIIT Technologies, SLK, Syntel, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Oct 02, 2015 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Offshore Focused Security Management, Industry-Specific Security Capability, and Full-Scope Security Management. Vendors evaluated include CGI, HP, CSS Corp, Cognizant Technology Solutions, MindTree, CSC, Tata Consultancy Services, Symantec, Unisys, Dell SecureWorks, Wipro, and Dimension Data. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPO 2015
Sep 09, 2015 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Learning BPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Employee-Centric Learning, Multi-Country Standardization, Learning Vendor Management, and Learning Process Transformation. Vendors evaluated include Accenture, Capita KnowledgePool, Delta College Corporate Services, Expertus, GP Strategies, IBM, Infosys, NIIT, Raytheon Professional Services, Seertech, Talent2, The Learning Factor, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Workers Compensation BPS
Aug 07, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Workers' Compensation BPS. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Multi-State Capability, Provider Management Capability, and Cost Reduction Through Claims Triage. Vendors evaluated include Crawford & Company, CSC, EXL, HGS, Innovation Group, Sedgwick Claims Management, WNS Global Services, Xchanging, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Marketing BPS
Jul 21, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Marketing Business Process Services (BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as End-to-End Marketing BPS Support, Campaign Management Execution, Digital Marketing Execution, and Marketing BPS Analytics. Vendors evaluated include Cognizant, Concentrix, Genpact, HCL Technologies, HGS, Infosys, Minacs, Tech Mahindra, transcosmos, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Healthcare
Jul 01, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Healthcare sector, covering both Payer and Provider support. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in areas such as Payer Capability, Provider Capability, Back-Office Capability, Cost Reduction, and Multi-Channel. Vendors evaluated include Concentrix, Convergys, EGS, EXL, HGS, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TeleTech, and Teleperformance. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll BPO 2015
Jun 26, 2015 by Elizabeth RennieNelsonHall's 2015 Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors against a number of different business situations. Vendors within this NEAT analysis include: ADP Employer Services, Capita, Ceridian, NGA Human Resources, OneSource Virtual, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Procurement BPO 2015
Jun 03, 2015 by Rachael StormonthNelsonHall's Procurement BPO NEAT analyzes the performance of vendors offering Procurement business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, Aegis, CapGemini, DSSI, ExperBuy, Genpact, GEP, HCL Technologies, Infosys, IBM, Optimum Procurement Group, Proxima, Tata Consultancy Services and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017 by John Willmott[read more] 1 commentsIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015 by John Willmott[read more] 0 commentsHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
Mastercard is Growing Faster than Visa in the Fast Growing Markets
Aug 01, 2014 by Andy Efstathiou[read more] 0 commentsMastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with [...]
TSYS Faces Pricing Pressure in Q2 2014 Growing Revenues 34.2% by Acquisitions and Reduced Pricing
Jul 22, 2014 by Andy Efstathiou[read more] 0 commentsTSYS has announced Q2 2014 revenues, for the period ending June 30, 2014, of $538.1m, up 34.2% year-over-year. Revenues including reimbursables were $602.0m up 30.4% year-over-year. Q2 2014 revenues (and revenue change) by activity, excluding reimbursables, were: No[...]
HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models
Apr 07, 2014 by John Willmott[read more] 0 commentsHCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procur[...]
Another Good Year for TSYS in 2013: Crosses $2Bn in Revenue in a Strong Payments Market
Jan 28, 2014 by Andy Efstathiou[read more] 0 commentsTSYS' full year 2013 revenues (including reimbursables) were $2.1bn, a growth of 14.0%. The underlying fundamentals of the business (number of accounts on file and transaction volumes) grew aggressively in 2013, increasing 13% and 15% respectively. In 2013 TSYS [...]
BPO Becomes More Strategic in 2014
Jan 01, 2014 by John Willmott[read more] 0 commentsBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014 by John Willmott[read more] 0 commentsThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013 by Rachael Stormonth[read more] 0 commentsWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms
Sep 16, 2013 by Andy Efstathiou[read more] 0 commentsChanges in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing[...]
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