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NEAT reports results:
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SAP HANA and S/4HANA Services
Mar 22, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Cognizant, DXC Technology, EPAM Systems, IBM, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Tieto, Virtusa, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Mar 12, 2019 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA & AI services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around RPA, AI, and supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Capgemini, CGI, Firstsource, Genpact, HCL Technologies, Infosys, LTI, Mphasis, NIIT Technologies, NTT Data, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services
Feb 21, 2019 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Energy & Utilities
Feb 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services in the Energy & Utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Atento, Capita, Comdata Group, iQor, TCS, Unisono, Wipro, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation MSP
Jan 24, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on sourcing insight & innovation, technology innovation, MSP agility, and geographic scalability. Vendors evaluated are Advantage xPO, Affinity Workforce, Allegis Global Solutions, Avencia, Capita, Guidant Group, HCMWorks, KellyOCG, Lorien, Resource Solutions, talentCRU, and TAPFIN. To find out more, contact Guy Saunders at [email protected][read more] -
Salesforce Services
Dec 05, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in application development, IT service, digital transformation, and new business model enablement. Vendors evaluated are Accenture, BearingPoint, Cognizant, DXC Technology, IBM, Infosys, NTT Data, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
UX-UI Services
Nov 29, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering UX-UI services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & design and development services. Vendors evaluated for this NEAT are Accenture, DXC Technology, Genpact, IBM, Infosys, Luxoft, Mphasis, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Virtusa, Yash Technologies, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain in Business Process Transformation
Nov 29, 2018 by David MayerThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on the banking, government, and telecoms & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, EY, IBM, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Keith MacLean at [email protected].[read more] -
Multi-Process HR Services
Nov 07, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage & Orchestration
Oct 25, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cloud infrastructure services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in brokerage services and orchestration services. Vendors evaluated are Atos, DXC Technology, Fujitsu, Getronics, IBM, LTI, Mphasis, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Mortgage & Loan BPS
Oct 25, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage and loan banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination, servicing, secondary market services, and enabling new digital banking models. Vendors evaluated for this NEAT are Accenture, Conneqt, DXC Technology, Fidelity Investments, HCL Technologies, Infosys, Intelenet Global Services, Mphasis, TCS, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital CX Services
Sep 14, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].[read more] -
Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Aug 28, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering managed security services (MSS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on preventative security services and advanced security services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, IBM, Infosys, Secureworks, TCS, Unisys, and VirtualArmour. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Aug 22, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on efficiency improvement, offerings enhancement, CX, and enabling new business models. Vendors evaluated are: Accenture, Altran, Atos, Capgemini, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Technology Services, LTI, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Advisory, Assessment & Migration Services
Jul 12, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in advisory and assessment services and migration services. Vendors evaluated for this NEAT are Atos, CSS Corp, DXC Technology, EPAM Systems, Infosys, LTI, Luxoft, Mphasis, NIIT Technologies, NTT Data, TCS, Trianz, Unisys, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive IT Infrastructure Management Services
Jul 04, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CSS Corp, DXC Technology, IBM, Infosys, LTI, Mphasis, NIIT Technologies, Syntel, TCS, Trianz, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process Transformation through RPA & AI
Jun 26, 2018 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and AI business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in eight industry sectors: Banking, Energy & Utilities, Healthcare, Insurance, Manufacturing, Retail, Telecoms & Media, and Travel, Transportation & Logistics. Vendors evaluated for this NEAT are: Arvato, Capgemini, Conduent, Convergys, EXL, Genpact, HCL, HGS, Infosys, LTI, Mphasis, NTT Data, Sopra Steria, Swiss Post Solutions, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking Services
Jun 20, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
GDPR Services
May 16, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IT services in support of the General Data Protection Regulation (GDPR) that comes into effect in EU law on 25th May 2018. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting, implementation, and ongoing management. Vendors evaluated are: Atos, Capgemini, DXC Technology, IBM, Infosys, LTI, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017 by John Willmott[read more] 1 commentsIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015 by John Willmott[read more] 0 commentsHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
Mastercard is Growing Faster than Visa in the Fast Growing Markets
Aug 01, 2014 by Andy Efstathiou[read more] 0 commentsMastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with [...]
TSYS Faces Pricing Pressure in Q2 2014 Growing Revenues 34.2% by Acquisitions and Reduced Pricing
Jul 22, 2014 by Andy Efstathiou[read more] 0 commentsTSYS has announced Q2 2014 revenues, for the period ending June 30, 2014, of $538.1m, up 34.2% year-over-year. Revenues including reimbursables were $602.0m up 30.4% year-over-year. Q2 2014 revenues (and revenue change) by activity, excluding reimbursables, were: No[...]
HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models
Apr 07, 2014 by John Willmott[read more] 0 commentsHCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procur[...]
Another Good Year for TSYS in 2013: Crosses $2Bn in Revenue in a Strong Payments Market
Jan 28, 2014 by Andy Efstathiou[read more] 0 commentsTSYS' full year 2013 revenues (including reimbursables) were $2.1bn, a growth of 14.0%. The underlying fundamentals of the business (number of accounts on file and transaction volumes) grew aggressively in 2013, increasing 13% and 15% respectively. In 2013 TSYS [...]
BPO Becomes More Strategic in 2014
Jan 01, 2014 by John Willmott[read more] 0 commentsBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014 by John Willmott[read more] 0 commentsThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013 by Rachael Stormonth[read more] 0 commentsWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms
Sep 16, 2013 by Andy Efstathiou[read more] 0 commentsChanges in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing[...]
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