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NEAT reports results:
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Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Aug 28, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering managed security services (MSS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on preventative security services and advanced security services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, IBM, Infosys, Secureworks, TCS, Unisys, and VirtualArmour. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Aug 22, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on efficiency improvement, offerings enhancement, CX, and enabling new business models. Vendors evaluated are: Accenture, Altran, Atos, Capgemini, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Technology Services, LTI, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Advisory, Assessment & Migration Services
Jul 12, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in advisory and assessment services and migration services. Vendors evaluated for this NEAT are Atos, CSS Corp, DXC Technology, EPAM Systems, Infosys, LTI, Luxoft, Mphasis, NIIT Technologies, NTT Data, TCS, Trianz, Unisys, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive IT Infrastructure Management Services
Jul 04, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CSS Corp, DXC Technology, IBM, Infosys, LTI, Mphasis, NIIT Technologies, Syntel, TCS, Trianz, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process Transformation through RPA & AI
Jun 26, 2018 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and AI business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in eight industry sectors: Banking, Energy & Utilities, Healthcare, Insurance, Manufacturing, Retail, Telecoms & Media, and Travel, Transportation & Logistics. Vendors evaluated for this NEAT are: Arvato, Capgemini, Conduent, Convergys, EXL, Genpact, HCL, HGS, Infosys, LTI, Mphasis, NTT Data, Sopra Steria, Swiss Post Solutions, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking Services
Jun 20, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
GDPR Services
May 16, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IT services in support of the General Data Protection Regulation (GDPR) that comes into effect in EU law on 25th May 2018. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting, implementation, and ongoing management. Vendors evaluated are: Atos, Capgemini, DXC Technology, IBM, Infosys, LTI, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Learning BPS
May 16, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, PDG, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology
May 10, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with a specific focus either on the small company market (with less than 500 employees) or the mid to large company market (upwards of 500 employees). Vendors evaluated are ADP, Ceridian, Cornerstone OnDemand, HRadvocate, Infor, Kronos, Meta4, Namely, Oracle, Paychex, PeopleStrategy, Ramco Systems, Sage, SuccessFactors, Ultimate Software, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Big Data & Analytics Services
Mar 13, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on automation, operational improvement, efficiency improvement and the development of new business models. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation RPO
Feb 20, 2018 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on candidate experience, innovation, and global/multi-country delivery. Vendors evaluated are Accolo, Alexander Mann Solutions, Allegis, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup, PeopleScout, PeopleStrong, Pontoon, Resource Solutions, Seven Step RPO, Singular, WilsonHCG, and Yoh. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Travel, Transport & Hospitality
Feb 15, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) Services specifically for the Travel, Transport & Hospitality sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated are: Alorica, Arvato, EXL, Intelenet, InterGlobe Technologies (IGT), Mindpearl, Sitel, Sutherland, TCS, Tech Mahindra, Teleperformance, Transcom, TTEC, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation End-User Computing Services
Feb 06, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation end-user computing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build and run services. Vendors evaluated for this NEAT are Accenture, Atos, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, Tech Mahindra, T-Systems, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management BPS
Feb 01, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management business process services (BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS service delivery, professional services, and new digital banking models. Vendors evaluated are Avaloq, Broadridge, Capco, Capgemini, CGI, DXC Technology, Infosys, Mphasis, NIIT Technologies, TCS, Tieto, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration Services
Jan 31, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services in North America. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on financial wellness, health & wealth optimization, and health & wellness optimization. Vendors evaluated are: ADP, Alight Solutions, Bswift, Businessolver, Conduent, Conexis, Discovery Benefits, Empower Retirement, Empyrean, Fidelity Investments, Mercer, Morneau Shepell, OneSource Virtual, Secova, TASC, Voya Financial, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Marketing Services
Jan 09, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital marketing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Acticall Sitel Group, Concentrix, Genpact, HGS, Infosys, Mphasis, TCS, TeleTech, Transcosmos, Valtech, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2018
Jan 09, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on HR cloud integration, multi-country services, analytics & reporting, and technology & UX. Vendors evaluated are activpayroll, ADP, AscentHR, Capita, Ceridian, CloudPay, Excelity Global, GlobePayroll, IBM, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, TMF Group, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing: Digital Testing
Nov 01, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on digital delivery and DevOps & Agile. Vendors evaluated are Accenture, Amdocs, Atos, Capgemini, Cigniti, CSS Corp, EPAM Systems, HCL Technologies, IBM, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan BPS
Oct 26, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Mortgage & Loan business process services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination and the development of new digital banking models. Vendors evaluated are Atos, Capgemini, Computershare, Mphasis-Digital Risk, Firstsource, Genpact, Infosys, Intelenet, SLK, Sutherland, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017 by John Willmott[read more] 1 commentsIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015 by John Willmott[read more] 0 commentsHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
Mastercard is Growing Faster than Visa in the Fast Growing Markets
Aug 01, 2014 by Andy Efstathiou[read more] 0 commentsMastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with [...]
TSYS Faces Pricing Pressure in Q2 2014 Growing Revenues 34.2% by Acquisitions and Reduced Pricing
Jul 22, 2014 by Andy Efstathiou[read more] 0 commentsTSYS has announced Q2 2014 revenues, for the period ending June 30, 2014, of $538.1m, up 34.2% year-over-year. Revenues including reimbursables were $602.0m up 30.4% year-over-year. Q2 2014 revenues (and revenue change) by activity, excluding reimbursables, were: No[...]
HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models
Apr 07, 2014 by John Willmott[read more] 0 commentsHCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procur[...]
Another Good Year for TSYS in 2013: Crosses $2Bn in Revenue in a Strong Payments Market
Jan 28, 2014 by Andy Efstathiou[read more] 0 commentsTSYS' full year 2013 revenues (including reimbursables) were $2.1bn, a growth of 14.0%. The underlying fundamentals of the business (number of accounts on file and transaction volumes) grew aggressively in 2013, increasing 13% and 15% respectively. In 2013 TSYS [...]
BPO Becomes More Strategic in 2014
Jan 01, 2014 by John Willmott[read more] 0 commentsBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014 by John Willmott[read more] 0 commentsThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013 by Rachael Stormonth[read more] 0 commentsWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms
Sep 16, 2013 by Andy Efstathiou[read more] 0 commentsChanges in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing[...]
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