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Operational Transformation & BPS Requirements – Retail
Jul 23, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 retail enterprises carried out by NelsonHall. [...]view this reportdownload abstractImpact of Economic Downturn on the Retail Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Retail sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]view this reportdownload abstractOperational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]view this reportdownload abstractOperational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]view this reportdownload abstractBusiness Process Services in the Retail Sector: 2016
Oct 20, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Retail Sector: 2016” 63-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms over the p [...]view this reportdownload abstract
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Global BPS Market Forecast: 2024 - 2028
Jul 09, 2024 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2024-2028” consists of 284 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstract
featured blog posts on
Retail:
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
latest blog posts on
Retail:
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Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models
May 26, 2015, by John WillmottWhile organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indee[...]
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Evolution of Outsourced Social Media Services at Sitel
Jun 12, 2014, by NelsonHall AnalystFacebook, twitter, Instagram, Google+, the list goes on . . . the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, li[...]
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
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Accenture Ventures Invests in GoUpScale
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Capita Awarded £92.4m CX Services Contract Extension by Southern Water
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TCS Announces Q4 FY25 Revenues Up 1.4% (Up 2.5% in CC) to $7,465m
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Alorica Launches evoAI for Conversational AI
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Mindpearl Awarded CX Services Contract by Aurigny Airlines
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Jack Henry Awarded Core Banking Solutions Contract by BCU
Apr 08, 2025 | Contracts by Andy Efstathiou
Konecta Acquires Sales Performance to Expand Digital Marketing and Sales Services in Italy
Apr 08, 2025 | Mergers and Acquisitions by Ivan Kotzev
Konecta Acquires SPEAK33 to Expand Digital Marketing and Sales Services in France
Apr 08, 2025 | Mergers and Acquisitions by Ivan Kotzev
Fiserv Acquires Pinch to Enhance its Payment Service Offerings in APAC
Apr 07, 2025 | Mergers and Acquisitions by Andy Efstathiou
IBM Acquires Hakkoda to Expand Data Intelligence Capabilities
Apr 07, 2025 | Mergers and Acquisitions by Rachael Stormonth