Vendor Analysis
published on Jun 26, 2013
Report Overview:
Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients.
Who is this Report for:
NelsonHall's CMS in retail industry sector profile on Transcom is a comprehensive assessment of Transcom's retail sector customer management services (CMS) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Transcom's retail sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's retail sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's retail sector CMS offerings and key service components
- Analysis of the company's delivery organization, including the geography of delivery locations used for retail sector clients.
Key Findings & Highlights:
Transcom is a Luxembourg-headquartered company offering customer relationship management (CRM) and credit management services.
The company has ~27 retail sector clients and is aiming to differentiate itself with its "process improvement" abilities through analytics.
Current global Transcom retail clients include:
- Online retailer
- Online clothing and home goods retailer.
Transcom's CMS offerings for retailers include customer experience, sales revenue generation and technical support.