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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Expert Global Solutions (EGS) - CMS in Retail Banking

Vendor Analysis

by NelsonHall Analyst

published on Jan 28, 2014

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Report Overview:

EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas.

Who is this Report for:

NelsonHall's CMS in retail banking industry sector profile on Expert Global Solutions (EGS) is a comprehensive assessment of EGS' retail banking sector customer management services (CMS) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail banking sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EGS' retail banking sector CMS offerings, capabilities and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's retail banking sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's retail banking sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for retail banking sector clients.




Key Findings & Highlights:

The majority of EGS' CMS retail banking clients are based in North America.

The company provides customer management services in support of a range of banking products including:

  • Credit cards
  • Mortgages and loans.

EGS has delivery centers in support of its retail banking customer in North America, Philippines, India, LATAM and EMEA.

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