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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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TCS and U.S. Retail Bank - Transformational CMS

Vendor Analysis

by NelsonHall Analyst

published on Sep 26, 2014

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Report Overview:

NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT.

Who is this Report for:

NelsonHall's transformational CMS case studies on TCS provide comprehensive examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.



Key Findings & Highlights:

Key client examples are TCS' transformational CMS contract with an Australian BFSI and a U.S. retail bank.

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