Vendor Analysis
published on May 29, 2015
Report Overview:
HGS is headquartered in Bangalore, India. Currently, it operates 60 delivery centers in 12 countries, with ~28.6k employees.
Who is this Report for:
NelsonHall's CMS in healthcare industry sector profile on HGS is a comprehensive assessment of HGS' healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of HGS' healthcare sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's CMS healthcare sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's healthcare sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.
Key Findings & Highlights:
The majority of HGS' CMS healthcare payer and provider clients are based in the U.S. The company provides CMS in support in a range of offerings including:
- Member enrollment and onboarding for payers
- Claims life cycle for payers
- Fraud waste and abuse for payers
- Clinical reviews retention for payers
- Nurse helpline for payers
- Wellness and coaching
- Provider enrollment
- Provider claims and eligibility calls
- Medicare secondary payer information
- Provider portal/technical helpdesk
- Revenue cycle management for payers and providers.
HGS has delivery centers in support of its CMS healthcare clients in India, the Philippines, U.S., and Jamaica.