Key Findings & Highlights:

Transcom is a publicly-held company which has been listed on Nasdaq  Stockholm since 2001.

Transcom has ~30k employees in 53 delivery centers across 21 countries, providing support in 33 languages. 

Transcom was created in 1995 by investment company Investment AB  Kinnevik in Sweden. It began its business in the telecommunications industry sector, and its first customer was TELE2. On November 26, 2014, Transcom completed re-domiciliation to Sweden from Luxembourg, by way of a merger between the former parent entity Transcom WorldWide S.A. and the subsidiary Transcom WorldWide AB, which became the new publicly listed parent company of the Transcom Group. In March 2015, Altor Equity Partners acquired Kinnevik’s majority share of 24.5%, for SEK 421m (~$49m). In January 2016, Transcom announced a restructuring initiative of its operations, creating a Continental Europe region combining operations in Spain and Portugal with the former Central and South Europe region (excluding the U.K.); integrating the English-speaking markets in North America and Asia Pacific with the U.K. operations; preserving the North Europe region; and placing its LATAM operations under review.  

Communications is its highest revenue generating industry sector,followed by financial services and retail. Transcom has ~30 customer  management services (CMS) retail banking industry sector clients.

Transcom’s key acquisitions and divestitures include:

• In 2016: Transcom divested its Danish credit management business, concluding the divestment of Transcom’s former credit management services business unit 
• In 2014: Transcom completed the divestiture of its debt collection business in the Czech Republic, Poland, Austria, and an earlier divestiture (in 2013) in Germany  
• In 2007: it acquired 100% of NuComm International, a Canadian
• company focused on customer care and collections  
• In 2006: Transcom subsidiary Transvoice AB acquired the translation agency Tolkförmedling AB. Tolkförmedling had operations in Stockholm, Norrkoping, and Malmo, and provided interpretation services to the public sector in Sweden  
• Between 2003 and 2008: Transcom entered and expanded its credit management business in Europe through acquisitions: CIS in the Nordic region and Germany, Creditexpress CR sro in the Czech Republic, Credit & Business Service Ltd and Newman & Company Ltd in the U.K., Dr Finsterer & Königs Inkasso Gmbh in Germany, IS Inkasso Service GmbH in Austria, and CENT in Poland  
• In 2005: Transcom entered the Hungarian CMS market with the acquisition of Marketlink Kft, a call center operator based in Budapest  
• In 2002: Transcom acquired 75% of Gestel, a Spanish call center provider  
• In 2002: Transcom acquired the NelteLink call center business in Vilnius, Lithuania 
• In 2001: Transcom established itself in Spain and in 2002 it took over the management of Gestel.

Transcom provides delivery to retail banking organizations from the following locations: Spain, Portugal, Croatia, Poland, Germany, Italy, and Serbia.