Vendor Analysis
published on Oct 11, 2016
Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Transforming Customer Management Services through analytics.
Who is this Report for:
NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource’s CMS analytics offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
In November 2014, Firstsource acquired a minority stake in nanobi Analytics. The Bangalore based nanobi was established in 2012 and offers Analytics-as-a-Service to enterprises on a cloud based pay-as-you- use subscription model.
Firstsource offers CMS analytics as an embedded service.
Firstsource offers analytics in customer management services in:
- Data management
- Reporting
- Analytics
- Predictive and prescriptive analytics
- CX consulting and process optimization.