DEBUG: PAGE=domain, TITLE=Business Process Transformation through RPA & AI,ID=1584,TEMPLATE=subprogram
toggle expanded view
programcode = DGTTRA
programid = 316
database = f
alerts = t
neat = t
vendors = t
forecasting = f
confidence = f
definitions = f

Search within: Business Process Transformation through RPA & AI:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

Tech Mahindra - Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Jan 08, 2019

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Digital Workplace Services.

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra’s digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Tech Mahindra provides end-user computing services as part of its Infrastructure Management Services division (IMS). This also includes datacenter, cloud, networks, security, apps support, and IT operations. It supports ~425k end-users and deals with ~2.2m incidents per annum. It positions its Digital Workplace Services capabilities across three broad areas, which include:

  • User experience: ability to work anytime, anywhere on any device. This includes personalization of services based on preferences, SLA expectations, and taking a role approach
  • Business agility: with ease of set-up and provisioning, flexibility to ramp resources and capabilities up and down, while creating a secure endpoint management capability
  • Future-ready IT/workplace: greater use of analytics and machine learning to reduce operational costs.

Login to get full access:

close