Vendor Analysis
published on Dec 05, 2023
Report Overview:
This NelsonHall assessment analyzes Concentrix + Webhelp's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Concentrix + Webhelp is a comprehensive assessment of Concentrix + Webhelp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix + Webhelp’s content transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Concentrix + Webhelp’s offerings and capabilities in CX Services Transformation.
Concentrix + Webhelp designs, builds, and runs CX from a holistic view of brands, their vision, strategy, and value through to the individual products and services and each customer interaction. It blends strategic with tactical and operational activities, measures the outcomes, and uses the insights to drive continuous improvement across the brands' CX ecosystem. It employs the Catalyst division and Studio 1010 to provide ad-hoc client innovation ideation, managed innovation governance, and offer innovation-as-a-Service. Another part is the organizational change management practice to ensure adoption.
Outsourcing clients looking for a CX services vendor with a transformational framework and capabilities to cut across organizational silos, reaching a unified change should especially take note of this profile on Concentrix + Webhelp.