Vendor Analysis
published on Jan 04, 2024
Report Overview:
This NelsonHall vendor assessment analyzes LTIMindtree's offerings and capabilities in Salesforce Services
Who is this Report for:
NelsonHall’s vendor profile on LTIMindtree is a comprehensive assessment of LTIMindtree’s Salesforce offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing IT services suppliers of Salesforce
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of LTIMindtree’s Salesforce capabilities, market, and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes LTIMindtree’s offerings and capabilities in Salesforce services.
Larsen and Toubro (L&T) Group merged two of its entities, Mindtree and LTI/L&T Infotech, in May 2022. The parent group has a 68.73% stake in the combined entity, LTIMindtree.
LTIMindtree had pro-forma revenues of $4.1bn, the year ending March 31, 2023, and a headcount of 84.5k.
LTI’s Salesforce practice had a size of ~1k personnel and ~1,000 projects with 71 clients. It primarily services manufacturing, energy and utilities, hi-tech, media, and BFSI verticals.
Mindtree Salesforce practice had a size of ~2.2k personnel and ~3,000 projects with 104 clients. Mindtree primarily serviced retail, consumer goods, travel, transport, hospitality, education, and hi-tech.
After the merger of LTI and Mindtree, the new entity LTIMindtree has combined the Salesforce practices of both companies, forming the LTIMindtree Salesforce Practice (LSP). This had, at the end of 2022, ~3,200 personnel, including ~600 MuleSoft practitioners and ~340 Tableau ones.
From a capabilities perspective, the merger was more complementary than overlapping. From a vertical perspective, while LTI was weak in travel, transport, hospitality, and education, Mindtree had strong capabilities in these verticals. Similarly, Mindtree had medium capabilities in manufacturing and BFSI, while LTI was strong in them.
LSP provides services for the core products (Sales and Service Cloud), Marketing, Experience, and Commerce Cloud and consulting services and specialized services such as Revenue Cloud, Salesforce Industries/Vlocity, Einstein Analytics, and Field Service.
LSP groups most of the company's Salesforce expertise. Nevertheless, LTIMindtree has capabilities such as MuleSoft and Tableau sitting in different practices.
LSP consultants had at the end of 2022 ~5.3K certifications, a ratio of two certificates per consultant.
LSP has structured its capabilities around six main services: strategy, user experience, solution design, implementation, testing and deployment, and value maintenance.