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  • HCL: Applying RPA to Reduce Customer Touch Points in Closed Book Life Insurance

    Nov 08, 2016, by John Willmott

    This is the third in a series of blogs looking at how business process outsourcing vendors are applying RPA in the insurance sector. HCL provides closed book life insurance outsourcing services, and is currently engaged in RPA initiatives with three insurance clients. In order to capture customer data in a smarter, more concise way, HCL is using ‘enhancers’ at the front end, prov[...]

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