DEBUG: PAGE=domain, TITLE=Business Process Transformation through RPA & AI,ID=1584,TEMPLATE=subprogram
Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.
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published 2023-05-24 | Project by John Willmott
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific suitability for providing a range of services: member services, claims management, provider management, and care management. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Concentrix, Conduent, Exela, EXL, Firstsource, Gainwell Technologies, Genpact, Infosys, NTT DATA, Sutherland, Wipro, and WNS. To find out more, contact Guy Saunders at
[email protected].
Published reports:
published reports related to EXL within the Business Process Transformation through RPA & AI program
Mar 16, 2018 | Vendor Analysis by John Willmott
EXL’s go-to-market now includes targeting digital transformation within retained operations as well as offering digital transformation as part of operations management/BPS contracts and EXL now covers RPA, NLP, AI, and CX within its digital consulting practice, which is becoming an increasingly important go-to-market for EXL. [...]
view this reportdownload abstractNov 22, 2016 | Vendor Analysis by John Willmott
EXL is positioning its robotics and Advanced Technologies capabilities within a wider framework which involves combining its technology capability with embedded analytics and domain expertise in order to digitize client operations. [...]
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Mar 25, 2008 | New Offerings by NelsonHall Analyst
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