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Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.
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Latest Key Vendor Assessment
Aug 24, 2023 | Vendor Analysis by Rachael Stormonth
This NelsonHall key vendor assessment consists of 65 pages and provides a comprehensive and objective analysis of WNS' IT and business process services offerings, capabilities, and market and financial strengths
published 2025-02-18 | Project by Bilal Chaudhry
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in underwriting, customer service/administration, claims administration, operations analytics, and AI/GenAI. Vendors evaluated for this NEAT are: Capgemini, Cognizant, DXC, EXL, Foundever, Genpact, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to WNS Global Services within the Business Process Transformation through RPA & AI program
Apr 04, 2018 | Vendor Analysis by John Willmott
WNS has a particularly strong domain focus, is organized by industry within both its go-to-market organization and its delivery organization and positions against its strong domain-centricity. Accordingly, WNS has built a number of assets combining RPA and AI technologies, badged under the WNS TRAC umbrella, for its target domains and currently has [...]
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Mar 09, 2016 | Contracts by NelsonHall Analyst
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