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Sutherland Global Services - Healthcare Payer BPS 2023

Vendor Analysis

by John Willmott

published on Mar 28, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Sutherland’s offerings and capabilities in healthcare payer business process services

Who is this Report for:

NelsonHall’s Healthcare Payer BPS profile on Sutherland Global Services is a comprehensive assessment of Sutherland Global Services’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the healthcare payer sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland Global Services’ healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Sutherland’s healthcare payer solutions aim to help organizations improve efficiency, reduce costs, and improve the overall customer experience. Healthcare payer services include:

  • Member enrollment and billing
  • Provider data management
    • Credentialing
  • Claims processing
  • Clinical support
  • Contact center (member & provider engagement).

Buyers looking to achieve cost savings, improved accuracy, and reduced turnaround times in their credentialing process should take note of this report’s analysis of the Sutherland SmartCred platform.

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