Vendor Analysis
published on Feb 12, 2016
Report Overview:
Transcom WorldWide AB (Transcom) is a public company which has been listed on NASDAQ OMX Stockholm since 2001.
Who is this Report for:
NelsonHall’s Customer Management Services (CMS) profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Transcom’s CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
On November 26, 2014, Transcom completed redomiciliation to Stockholm from Luxembourg City, and a merger between the former parent entity Transcom WorldWide S.A. and the subsidiary Transcom WorldWide AB. In March 2015, Altor Equity Partners acquired Kinnevik’s majority share of 24.5%, for SEK 421m (~$49m).
In January, 2016, Transcom announced a restructuring initiative of its operations, creating a Continental Europe region combining operations in Spain and Portugal with the former Central and South Europe region (excluding the U.K.); integrating the English speaking markets in North America and Asia Pacific with the U.K. operations; preserving the North Europe region; and placing under review its LATAM operations.
Transcom has ~30k employees in 53 delivery centers across 22 countries, providing support in 33 languages. Transcom has ~400 clients.
Transcom provides a range of CMS offerings at the various stages of the customer lifecycle, in addition to collections and translation services in Sweden:
- Sales generation
- Customer care
- Technical support
- Collections.