Vendor Analysis
published on Mar 13, 2024
Report Overview:
This NelsonHall assessment analyzes IBM's offerings and capabilities in Multi-Process HR Transformation services
Who is this Report for:
NelsonHall’s Multi-Process HR Transformation Services profile on IBM is a comprehensive assessment of IBM's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Multi-Process HR Transformation services and identifying vendor suitability for Multi-Process HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Multi-Process HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of IBM’s Multi-Process HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
IBM’s recent strength in HR has been in talent acquisition. However, IBM is now positioning strongly in AI, leading with “an AI-first approach to modern HR operations” to take advantage of the HR transformation expectations of companies that are urgently looking for assistance in understanding and applying the newer forms of automation and AI, such as generative AI, to their operations to enhance their employee experience, their HR insight, and to achieve HR operational cost reduction.
Accordingly, IBM is using its AI capability in combination with its cloud HR migration capability and established relationships as an implementation partner with Oracle, SAP SuccessFactors, and Workday to reposition and expand its presence in HR transformation services.
IBM has three operating units:
- Consulting, which includes its HR services business
- Software
- Infrastructure.
IBM’s HR services include HR transformation strategy; operating model change; managed services, incorporating talent acquisition, talent & skill development, and employee and HR services; and HR digital transformation. The company offers the capability to manage transformed HR operations alongside its design and build capabilities.