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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Jun 05, 2019
NelsonHall's client perspective of Next Generation Payroll Services consists of 36 pages.
NelsonHall’s “Next Generation Payroll Services Client Perspectives” report is a comprehensive market assessment report designed for:
As part of NelsonHall’s Next Generation Payroll Services market analysis, in addition to interviewing more than two dozen of the leading payroll services vendors globally, our research extended to a survey of their clients. Through this survey we met with clients from across these vendors, representing a range of geographies, industries, size, scope of services, and various levels of maturity in their sourcing of payroll.
Each interview was conducted to cover several focus areas, to gain a comprehensive understanding from the client perspective including their experience as subscriber of payroll services in the current market place. This was specifically designed to understand, not only the perception for the vendor performance in meeting client needs currently, but also their ability to meet the clients’ needs in the future. The survey focused on the following key areas:
For each of these focus areas, we asked clients to rate various attributes including services used, services satisfaction, benefits sought, benefits importance, vendor approach, and overall performance satisfaction.
Service usage
Benefits Achieved
Satisfaction and vendor ability to meet future needs