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Tech Mahindra - CX Services Transformation
Vendor Analysis
published on Mar 07, 2024
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Report Overview:
This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Tech Mahindra unified its CX consulting practice under the Navixus business unit. Navixus prioritizes four transformation tracks around digital-first service, automation, embedded analytics, and empowering employees. Its main foundation is the proprietary consulting framework CARE.NXT used to better understand and address customers’ pain points and needs, leading to a 360-degree transformation. Tech Mahindra is also infusing different technologies in the consulting offerings with partner platforms.
Outsourcing clients looking for a provider with a strong CX consulting and technology enablement practice with a mature client portfolio and a well-developed conversational AI practice with IP, should especially consider this profile on Tech Mahindra.