Key Findings & Highlights:

The workforce management market continues to adapt across the HR spectrum to meet evolving needs for hybrid work models, specifically as it relates to supporting hourly, shift, and deskless workers with flexible workforce requirements.

Reimagined solutions use industry-leading and innovative technology to facilitate both local and global administration, manage risk assessments, and offer adaptable workplaces. This includes the ability to reinvent and digitalize workforce management solutions to support transformed workplace practices, focus on more holistic employee experiences, attract and retain top talent, and use in-depth prescriptive analytics. There continues to be a strong focus on digitalized offerings that enhance automation to better manage the speed of business change through emerging technologies such as Gen AI, AI, and ML.

Buyers continue to look to providers for industry best practices, as well as innovation that adapts to long-term business goals. Employee engagement tools are a key development focus in 2024, providing the democratization of workplace practices and more robust communication functionality. AI-driven enhancements enabled advanced scheduling capability across vendors through recommendation engines and automated scheduling and approvals, while GenAI is being integrated for stronger communication and employee support tools. Additionally, vendors are strengthening API capabilities with solutions and expanded marketplaces that help organizations more easily integrate with new and emerging applications.

The workforce management market has also experienced significant progress with acquisitions, including Sheepblue and Gavdi Poland by SD Worx, and technology and service partnerships, such as UKG’s expanded relationships with Microsoft and Google Cloud.