HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Wipro - CX Services in Energy and Utility
Vendor Analysis
published on Dec 12, 2018
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in CX Services in Energy and Utility.
Who is this Report for:
NelsonHall’s Customer Experience Services in Energy and Utility on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Wipro DO&P has ~75 sector clients including energy producers, energy and gas utilities, water utilities, digital utilities, oil companies, and engineering and construction companies. In total it has ~9.9k employees supporting the vertical.