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EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]view this reportdownload abstractSutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]view this reportdownload abstractSutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]view this reportdownload abstractSutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractSutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractFirstsource and second U.K. Media Client - Transformational CMS
Sep 30, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractFirstsource and second U.K. Media Client - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Firstsource and second U.K. Media Client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractTranscom and a European Telco - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...]view this reportdownload abstractTranscom and a European Telco - Transformational CMS
Sep 30, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...]view this reportdownload abstractTranscom and Australian High-Tech Manufacturer - Transformational CMS
Sep 30, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Transcom and Australian High-Tech Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while improving CSAT. [...]view this reportdownload abstract