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• Targeting Life, Annuities and Pensions BPO Services

  Jul 30, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the Life, Annuities and Pensions Outsourcing industry and LA&P BPO trends consists of 75 pages. The LA&P BPO market has an estimated global value of $2.6bn and is expected to grow at a rate of 9.2% CAAGR through to 2017. Growth will be led by EMEA with an estimated CAAGR of 9.2%, driven specifically by Conti [...]

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• Talent2 - Learning BPO

  Jul 25, 2013 | Vendor Analysis by Gary Bragar

  Founded in 2003, Talent2 is a Sydney-headquartered HR BPO provider, offering talent management and consulting services across a range of HR processes, including: HR administration HR advisory services Learning services, including learning BPO (LBPO) Recruiting services, including RPO Payroll services, including managed services, hosted and license [...]

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• CGI - Data Center Outsourcing Services

  Jul 10, 2013 | Vendor Analysis by NelsonHall Analyst

  CGI's data center outsourcing (DCO) business grew largely organically as part of its IT services business. The growth came from taking over clients' data centers, such as John Hancocks in 2004, as part of bigger ITO deals. M&A activity, such as the merger with Bell Sygma in 1998, the acquisitions of IMRGlobal in 2001 and Logica in 2012, helped [...]

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• Orion HealthCorp, Inc. - Healthcare Provider BPO

  Jun 30, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Orion's offerings and capabilities in healthcare provider BPO services. Orion is one of a number of healthcare provider BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Atos - Data Center Outsourcing Services

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Atos is a major IT services organization with FY 2012 revenues of €8,844m across 42 countries. Atos has over 74k employees, with recent expansion gained from the acquisition of 'Siemens IT Solutions & Services' (SIS) in July 2011. SIS had FY 2010 revenues (for the year ending September 30, 2010) of €4.2bn, of which ~€1.6bn from data cente [...]

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• Tata Consultancy Services - Data Center Outsourcing Services

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Tata Consultancy Services (TCS) is the largest IT services vendor headquartered in India. In its fiscal year 2013, ended March 31, 2013, the company generated revenues of $11,568m, up 13.7% from FY 2012. [...]

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• Transcom Worldwide - CMS in Retail Sector

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]

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• Xerox Services - CMS in Retail Sector

  Jun 21, 2013 | Vendor Analysis by NelsonHall Analyst

  Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]

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• Teleperformance - CMS in Retail Sector

  Jun 20, 2013 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]

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• Capgemini - Data Center Outsourcing Services

  May 31, 2013 | Vendor Analysis by NelsonHall Analyst

  Capgemini typically offers data center services as part of broader IT infrastructure services contracts, which could include application management, end-user services and service desk. On top of these, it offers management of multiple towers and their suppliers, to integrate services on behalf of clients. Capgemini's service integration strategy h [...]

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