Reports related to

• Atos - Data Center Outsourcing Services

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Atos is a major IT services organization with FY 2012 revenues of €8,844m across 42 countries. Atos has over 74k employees, with recent expansion gained from the acquisition of 'Siemens IT Solutions & Services' (SIS) in July 2011. SIS had FY 2010 revenues (for the year ending September 30, 2010) of €4.2bn, of which ~€1.6bn from data cente [...]

  view this reportdownload abstract

• Tata Consultancy Services - Data Center Outsourcing Services

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Tata Consultancy Services (TCS) is the largest IT services vendor headquartered in India. In its fiscal year 2013, ended March 31, 2013, the company generated revenues of $11,568m, up 13.7% from FY 2012. [...]

  view this reportdownload abstract

• Transcom Worldwide - CMS in Retail Sector

  Jun 26, 2013 | Vendor Analysis by NelsonHall Analyst

  Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]

  view this reportdownload abstract

• Xerox Services - CMS in Retail Sector

  Jun 21, 2013 | Vendor Analysis by NelsonHall Analyst

  Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]

  view this reportdownload abstract

• Teleperformance - CMS in Retail Sector

  Jun 20, 2013 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]

  view this reportdownload abstract

• Capgemini - Data Center Outsourcing Services

  May 31, 2013 | Vendor Analysis by NelsonHall Analyst

  Capgemini typically offers data center services as part of broader IT infrastructure services contracts, which could include application management, end-user services and service desk. On top of these, it offers management of multiple towers and their suppliers, to integrate services on behalf of clients. Capgemini's service integration strategy h [...]

  view this reportdownload abstract

• Retail Banking BPO Market Assessment and Forecast

  May 31, 2013 | Market Analysis by Andy Efstathiou

  NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. Retail banking BPO had a weak 2012, with almost no growth over 2011. However, retail banking BPO will grow more rapidly over the next five years as compliance requirements are defined, necessitating aggressive cost reduction and changes in business models. As a result of cha [...]

  view this reportdownload abstract

• Targeting Social Media Services

  May 31, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the outsourced social media industry and social media trends consists of 84 pages. [...]

  view this reportdownload abstract

• WNS - Healthcare Provider BPO

  May 30, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in healthcare provider BPO services. WNS is one of a number of healthcare provider BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

  view this reportdownload abstract

• Wipro - Data Center Outsourcing Services

  May 24, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in Data Center Outsourcing services. Serco is one of a number of BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

  view this reportdownload abstract