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Targeting U.K. Local Government White Collar BPO
May 08, 2012 | Market Analysis by NelsonHall Analyst
Central government austerity measures and other policies such as Open Public Services are changing the market dynamics. The pressure to significantly reduce expenditure as well as increasing choice and competition in public services are leading to a mix of opportunities and threats; more outsourcing opportunities and more competition. There is als [...]view this reportdownload abstractTargeting Learning BPO
May 01, 2012 | Market Analysis by Gary Bragar
view this reportdownload abstractVirtual Desktop Services Assessment and Forecast
May 01, 2012 | Market Analysis by Dominique Raviart
NelsonHall's "Virtual Desktop Services Assessment and Forecast" analyzes the global market and trends in adoption and delivery of virtual desktop services. The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons: Further lower [...]view this reportdownload abstractEXL - Order-to-Cash
Apr 23, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes EXL Service's offerings and capabilities in O2C outsourcing services. EXL Service is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractarvato - U.K. Local Government BPO
Apr 21, 2012 | Vendor Analysis by NelsonHall Analyst
arvato is the outsourcing arm of Bertelsmann, the publishing and media giant. arvato's move into U.K. local authority BPO market came in 2005 when it won the first multi-process contract that it bid for, at East Riding of Yorkshire Council (ERYC). arvato's main strategy is to target more multi-process BPO contracts but it also targets single-proce [...]view this reportdownload abstractCivica - U.K. Local Government BPO
Apr 21, 2012 | Vendor Analysis by NelsonHall Analyst
Civica is new to local government BPO services in the U.K. having been awarded its first revenue and benefits services contract by Gloucester City Council in October 2011. This is likely to be the first of more local government BPO contracts to come for Civica which has an established presence in the sector thanks to its software and ITO services. [...]view this reportdownload abstractCognizant - Reference Data Management BPO
Apr 15, 2012 | Vendor Analysis by Andy Efstathiou
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Reference Data Management BPO. Cognizant is one of a number of Reference Data Management BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractFirstsource - Order-to-Cash
Apr 15, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in O2C outsourcing services. Firstsource is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractIBM - Order-to-Cash
Apr 05, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in O2C outsourcing services. IBM is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]view this reportdownload abstractCapita - U.K. Local Government BPO
Apr 03, 2012 | Vendor Analysis by NelsonHall Analyst
U.K. local government is Capita's largest vertical market, contributing 18% of group revenues in 2011. (This excludes emergency services that accounted for an additional 3%). In white collar BPO services segment, Capita is the top supplier by revenue, providing a broad range of services that include revenues and benefits, HR, and front office serv [...]view this reportdownload abstract