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• Global Shares - Stock Plan Administration Services

  May 24, 2012 | Vendor Analysis by Andy Efstathiou

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• Targeting U.K. Local Government White Collar BPO

  May 08, 2012 | Market Analysis by NelsonHall Analyst

  Central government austerity measures and other policies such as Open Public Services are changing the market dynamics. The pressure to significantly reduce expenditure as well as increasing choice and competition in public services are leading to a mix of opportunities and threats; more outsourcing opportunities and more competition. There is als [...]

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• Targeting Learning BPO

  May 01, 2012 | Market Analysis by Gary Bragar

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• Virtual Desktop Services Assessment and Forecast

  May 01, 2012 | Market Analysis by Dominique Raviart

  NelsonHall's "Virtual Desktop Services Assessment and Forecast" analyzes the global market and trends in adoption and delivery of virtual desktop services. The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons: Further lower [...]

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• EXL - Order-to-Cash

  Apr 23, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes EXL Service's offerings and capabilities in O2C outsourcing services. EXL Service is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• arvato - U.K. Local Government BPO

  Apr 21, 2012 | Vendor Analysis by NelsonHall Analyst

  arvato is the outsourcing arm of Bertelsmann, the publishing and media giant. arvato's move into U.K. local authority BPO market came in 2005 when it won the first multi-process contract that it bid for, at East Riding of Yorkshire Council (ERYC). arvato's main strategy is to target more multi-process BPO contracts but it also targets single-proce [...]

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• Civica - U.K. Local Government BPO

  Apr 21, 2012 | Vendor Analysis by NelsonHall Analyst

  Civica is new to local government BPO services in the U.K. having been awarded its first revenue and benefits services contract by Gloucester City Council in October 2011. This is likely to be the first of more local government BPO contracts to come for Civica which has an established presence in the sector thanks to its software and ITO services. [...]

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• Cognizant - Reference Data Management BPO

  Apr 15, 2012 | Vendor Analysis by Andy Efstathiou

  This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Reference Data Management BPO. Cognizant is one of a number of Reference Data Management BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• Firstsource - Order-to-Cash

  Apr 15, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in O2C outsourcing services. Firstsource is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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• IBM - Order-to-Cash

  Apr 05, 2012 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in O2C outsourcing services. IBM is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]

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